Industrial Metal Supply Company Launches its First Retail Storefront Facility in Irvine, April, 2009
Southwest’s largest metal supplier streamlines distribution system to improve service and facilitate projected growth.
Irvine, CA - Industrial Metal Supply Company (IMS) announced today that the company’s Irvine branch is being reconfigured as its first full-service retail storefront facility. This change is the first in a series of initiatives to ensure that the company retains its long established priority of saving customers’ time and money via optimal location, customer service and maximum efficiency. Once the conversion of the Irvine facility is complete, all commercial and industrial deliveries for Orange County customers will be handled by the IMS Riverside facility, which will expand its staff to meet the increased demand.
With these changes, IMS is positioning itself for future expansion that includes additional retail storefront facilities throughout the region while allowing the company to maintain unparalleled service times, the largest variety of industrial and commercial metal products in the industry, and a one-stop-shopping experience loaded with unique metal products and services for do-it yourself consumers, commercial fabricators and machine shops.
“No other metals distributor offers the array, quality and speed of services we do, and this new approach to distribution not only improves our service, but helps us maintain better control over our operational costs,” said Eric Steinhauer, president of Industrial Metal Supply. “This new approach allows us to deliver our services to a wider geographical area without sacrificing any of the personal touches that we’ve worked so hard to offer over the years.”
For decades, the IMS motto has been, “We save our customers time.” This new distribution model is designed to reinforce that concept, and continues to provide customers with three delivery or pickup options. Those who call by 5 p.m. receive delivery the following day. Customers needing products sooner can arrange to pick up their orders at our “will call” desk in as little as two hours and those who need material even sooner may visit an IMS retail location where employees prepare the orders immediately.
To fulfill the diverse needs of its customers, Industrial Metal Supply stocks steel, aluminum, stainless, tool steel, brass, copper, silicon-bronze in bar, sheet, plate, tubing and shapes. The company is widely known for its next day processing of materials, as well as well-stocked showrooms that carry everything from imported hand-forged ornamental iron for architectural and ornamental use to stainless steel railing systems, patinas, welding supplies, decorative sheet and much more.