What size order quantities does IMS typically handle?

With seven locations and over 400,000 square feet of warehouse space, IMS is well equipped to handle all sized aluminum, steel, and stainless steel order quantities. From selling one piece in our stores to delivering truckloads of metal to your location, we work well with all customers, from the large government contract supplier to the one-person welding shop. IMS also offers next-day delivery or same-day pick up in our will-call or store.

Is Industrial Metal Supply’s Metal Imported or Domestically Produced?

IMS stocks a wide variety of both import and domestic products. If you must receive only domestic metal, please let us know when you place the order, and we will be happy to accommodate your needs.

Can IMS quote metal items that are not on their website?

Yes, we have a broker department that helps our customers get hard-to-find metals all the time. We treat every order as a priority, whether we have it in stock.

What is your typical quote response turnaround time?

All web inquiries are responded to the same day if received during business hours. If a web request is sent after hours or on the weekend, we will respond first thing when we open the following day. If you phone in your request or come into one of our branches, you will be responded to immediately with the information you need.

What are IMS’ payment terms on industrial metal products?

If you have a registered account with IMS, we work with COD, Net 10, and Net 30. If you do not have a registered account with IMS, we accept all major credit cards and checks and cash in our retail stores.

What information is needed to set up a credit account?

IMS provides a super-simple and straightforward way to obtain a credit account. A filled-out standard credit form issued by IMS is all that we require to get an account opened. (Click here to download an application.)

What is the minimum metal quantity I can purchase?

One-piece - any size and weight.

Is IMS ISO registered?

Yes, all seven locations are ISO 9001 registered. 

Can I pick up my metal if I live near one of the IMS branches?

Yes, all IMS branches are open six days a week (see store locations for hours). We offer Will-Call pick up, or you can come in and shop our retail stores. If you want to get your metal today, please call or come to your nearest branch. All online orders are available for pick up or shipping.

How long will it take to ship my aluminum, steel, or stainless steel order?

IMS prides itself on quick turnaround. The majority of orders will ship within 24 hours of your purchase. If this is not the case, we will inform you via email about when you can expect it to ship, as in cases where excessive processing is required.

How long will it take to receive my shipped order?

IMS’ shipping methods depend on your requirements. We make every effort to get your order shipped within one to two business days of receipt but will work with you to find a solution if you need your products immediately.

What kind of packaging can I expect with my industrial metal order?

IMS has been selling and packaging metal for over sixty years. We make great efforts to package your material to arrive in the same condition it leaves our warehouse. Please let us know when you place the order if you require special packaging.

Does IMS carry product literature?

Yes, IMS carries various types of product literature to assist with your specific application requirements.

Can I speak directly to an IMS sales representative?

Yes. Please call the branch nearest you, and a sales or customer service representative will be happy to help you out and answer your questions.
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