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IMS Customer Spotlight: TS Iron WorksIn this post, Industrial Metal Supply highlights another loyal customer of the Phoenix location.
Industrial Metal Supply's Phoenix customer, TS Iron Works, LLC, is located in Queen Creek, Arizona.
TS Iron Works is a small machine shop with three employees, headed by Travis Rupp.
“We do mostly commercial welding and fabrication, and we do CNC plasma cutting in-house,” Rupp said. “We've got a big 5 ft. X 10 ft. cutting table that we use to run everything from stainless to aluminum to steel.”
How did TS Iron Works first connect with IMS?
“Before this, I worked for Key Tech International and we bought through IMS off and on,’ Rupp said. “Then I left Key Tech and started my own business about seven years ago.”
After meeting Roger Cundick (Phoenix IMS General Manager) three years ago, TS Iron Works has done business exclusively with IMS.
“I work with Roger directly, or with Jon Carden (Inside Sales) or the sales office, calling in my quotes and orders,” Rupp said.
For their plasma cutting work, TS Iron Works buys a lot of sheet steel, mostly plate, in a variety of sizes.
The company also orders quite a lot of tubing, angle iron, and other metal, and has it all cut to size at IMS.
What appeals to you most about working with IMS?
“I've worked with all the big metal companies here in Phoenix, and Roger at IMS has given me by far the best customer service out of anybody,” Rupp said. “I even order structural iron and beams from Roger and pay the higher price just to buy it from IMS, because I'd rather I'd rather pay more to get their customer service.”
For example, Rupp takes advantage of the brokering services provided by IMS.
“A lot of the big structural stuff we use is not a stocked item at IMS here in Phoenix, but Roger orders it out for me,” he said.
“IMS has gone above and beyond for me a couple times on last minute orders that I needed right away, and I’ve even had them bring an order out in a pickup truck just to get it to me in time,” Rupp said.
A two-way partnership
IMS also buys parts from TS Iron Works, which makes for a great business relationship.
“I make a couple of different things, like a heavy duty weld-on gate latch that IMS now carries in all its stores,” Rupp said. “We’re actually working on an order for about 105 of them we’re building right now. I'm just really happy working with IMS and hoping to stick it out for a long time here,” Rupp said.
For photos and updates on TS Iron Works products, such as a 16-ft. custom 3-D metal sign with LED backlighting for Greenfield Acres, visit the TS Iron Works page on Facebook.
“Everything we build and every single thing on our Facebook page is made with metal from IMS,” Rupp said.
We hope that stories like these from our customers will inspire you to check out Industrial Metal Supply products and services.