Life Of An Order

What Happens With My Order?

At Industrial Metal Supply, we strive daily to live up to our slogan “Metal Made Easy.” Our fast response to customer needs is well-known, and businesses and consumers alike enjoy our clean and organized way of doing things, as well as our helpful and timely service.

Our six convenient locations throughout California and Arizona each include a store that is open six days a week to wholesale and DIY enthusiasts alike. We stock everything from aluminum, steel, stainless, and other raw metals, to welding, cutting, grinding tools & more. We are your one-stop shop for metal materials and first-step processing, including laser cutting metal services, custom cut stainless steel sheet, and aluminium plate cut to size.

In this article, we’ll show you exactly what happens to your order from the moment you request a quote to the time it’s delivered to its final destination.

Request a Quote

You can contact any of our locations by phone to request a quote. Or use our online request for quote form, filling in any comments, questions or details and uploading any documents with your specs.

All quote requests are returned promptly, and orders are processed for same day or next day delivery. Items not in inventory will be transferred immediately from another facility or brokered from one of our partners to meet the customer’s request.

IMS has no minimum purchase requirements. For payment, we accept debit or credit cards, or our credit staff will immediately set you up with Industrial Metal Supply credit lines with good terms.

Once An Order is Placed

Once the completed order with payment is received, our highly experienced staff enters the work order into our system and immediately begins processing the metal. All of our locations feature high-end equipment and a trained staff ready to meet your processing needs.

IMS provides high-precision metal processing services, including cutting, sawing, and shearing, hi-def plasma, waterjet, flat-bed laser, and tube laser cutting, as well as threading, grooving, hole punching, notching, and other services.

Our cutting and processing capabilities will save you time and money. Request a quote on metal processing services, or contact us to discuss your custom requirements.

Additional Services

We offer first-class customer support services including support of lean operations, Kanban, and Just-in-Time manufacturing processes. We also provide material management (stocking and delivery on a scheduled basis). Our sales professionals can act as an extension of your purchasing department, tracking down any hard-to-find metal products you need.

We offer five different methods for getting your metal to you:

Delivery

For processed materials, we provide next day delivery with our trucks throughout California, Arizona, and northern Mexico via brokers (Nogales and Tijuana). If you place your call Monday through Friday we most often can deliver a processed order the next day at or before noon. Our forty trucks serving these areas daily have a very high success rate at meeting our delivery promise times – averaging over 95% companywide.

Will Call

Any time we are open you can call in your order, including cut orders, and make arrangements to pick it up in Will-Call at any of our seven locations that same day. Our sales reps will let you know how long it will take to pull and package your order, and will give you a promise time. If desired, we can also send a text when your order is ready for pick up.

Store

Our six stores are open six days a week and stock thousands of items, including precut sizes so you can pick up anything from a small round bar of aluminum or copper, to wrought iron pickets, to metal cleaners. We have been called a One Stop Metal Shop and if you stop by you will know immediately why customers have said this for more than sixty years.

Online

We ship anywhere in the U.S. If you have any questions please contact us via email and we’ll get back to you quickly.

Shipping

If you can’t pick it up in Will-Call or you live outside our delivery areas, we can use the US Post Office, UPS, or common carrier to get your metal safely and efficiently to you.

Please see our other terms and conditions before ordering.

Since 1948, Industrial Metal Supply has worked to partner with its customers, and the long term relationships that we’ve shared for years illustrate just that – we try to consistently exceed our customer’s expectations. Contact us today for all your metal needs.