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IMS Customer Spotlight: Grate SolutionsIn this post, Industrial Metal Supply highlights just one of our many loyal customers.
Grate Solutions, a supplier of heavy duty highway gratings and other storm drain metals, is supplied by Industrial Metal Supply's Phoenix location. Grate Solutions employees 18 people, with three mobile trucks on the road doing installations in and around Phoenix, and throughout Arizona.
What products and services does Grate Solutions provide?
In addition to gratings and storm drains, Grate Solutions builds and installs:
- Bridge pedestrian rails
- Catch basin frames
- Trash racks
- Manhole frames & covers
- Safety posts
The company also provides mandrel bending, welding, custom hole cutting, plasma cutting, painting, galvanizing, powder coating, and sand blasting services.
How did Grate Solutions first connect with IMS?
“Roger Cundick, the general manager at IMS Phoenix, reached out to me a few years ago and said they were interested in carrying the products that I buy regularly,” said Joe Fischer, President of Sales and Operations at Grate Solutions.
“Roger is a great guy and I typically work directly with him, but I also work with Jon Carden (Inside Sales) and Johnny Grumm (Outside Sales),” Fischer said.
Which IMS products does Grate Solutions rely on most?
To make the grates, the company uses quite a bit of ½-in. thick flat bar steel, anywhere from 2 inches to 6 inches in width, and also a lot of angle iron, up to ½-in. thick, and 2 inches to 6 inches on a leg. They sometimes use specialized services from IMS to cut bars to size with a band saw.
What keeps Grate Solutions coming back to IMS?
“Price and service from IMS has been impeccable,” Fischer said. “For hard-to-find things, sometimes it takes a couple days, but Roger's been able to take care of pretty much everything I've needed.”
According to Fischer, IMS has even come through for Grate Solutions in a pinch.
“There have been a couple of times we’ve forgotten to order things, and I've called Roger and he’s had them there later that day,” he said. “I've even texted Roger on a Saturday, and he has sent an order to me on Monday morning – so he's gone well above and beyond for us.”
We hope that by connecting with customers such as Grate Solutions and hearing their stories, you will be inspired to check out all the products and services Industrial Metal Supply has to offer.