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Customer Service

Recent customer surveys reveal that IMS is the vendor of choice because of fast response to our customer's needs. All requests for quotes are returned promptly, and orders are processed for same day or next day delivery. Items not in inventory will be transferred immediately from another facility or brokered from one of our partners to meet the customer request.

For convenience, IMS accepts most major credit cards, and ATM transactions. Retail and warehouse facilities are open to the public Monday through Friday and half day on Saturdays in all five locations. (Note: Saturday times vary among branches)

We save you time by offering the following services...
  • Next day delivery of processed material via our trucks
  • Same day pick up in Will-Call
  • No minimum purchase
  • Support of Just-in-Time manufacturing processes
  • Sales people that act as an extension of your purchasing department (we will get any metal products you need)
  • Material management (stocking and delivery on a scheduled basis)
  • Credit lines with good terms
  • Knowledgeable staff that knows metal
  • Retail Service Centers open six days a week

Apply for Credit/Commercial Accounts

Industrial Metal Supply has the metal and processing services to help you do your job competitively, regardless of the size of your business. Either complete the online credit application, call our Credit Department at 818-729-3333, or download and complete the credit application and return it to:

Industrial Metal Supply
ATTN: Credit Department
8300 San Fernando Rd.
Sun Valley, CA 91352

Phone: 818-729-3333
Fax: 818-729-3383

One of our credit staff can immediately set up an IMS commercial credit account for your convenience.

Apply for Credit Online
Download a Credit Application
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Download a Resale Card - Arizona